Term's and Conditions
CANCELLATION POLICY
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In the event that you need to cancel or reschedule your appointment, including if you are sick, we ask for a minimum of 24 hours notice. This allows us the opportunity to fill this appointment time. If you provide us with prior notice within this timeframe, no further charges ($50 non-refundable booking fee) will be added to your account and your appointment can be rescheduled.
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Any Appointment cancelled within the 24 hour period prior to the appointment will incur a $50 booking fee which will be added to your future appointment, While we are understanding and empathize with unexpected situations that may occur, including illness or the need to care for someone who is unwell, it is essential for us to find a balance between compassion and safeguarding our business's financial stability. Additionally, we want to ensure fairness for other clients who may have been unable to secure an appointment due to our schedule. We kindly ask that you contact Tousled Studio on (07) 55 027 669 in advance to notify us is you need to cancel or reschedule your appointment,
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You co-operation and consideration are greatly appreciated. By adhering to these policies, you help us maintain a high level of service while respecting the need of our clients and the sustainability of our small business
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COMPLIMENTARY ADJUSTMENT PERIOD POLICY
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At our salon, we are committed to ensuring that our clients all leave with their dream hair. Your satisfaction is of the greatest importance to us. If, for any reason you are not completely in love with your fresh new style, we encourage you to reach out to us within 7 days of your appointment. Simply give us a call, send us a text or DM us on social media and we will be happy to make any necessary adjustments, completely complimentary with the original stylist.
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We take pride in creating an open, loving and safe environment where you should feel confident to return to us for any modifications you desire. While we do not offer refunds, our main focus is to provide outstanding hair services that leave you feeling amazing every time you visit us. Your happiness, love and confidence are at the core of our salon's values, and we are dedicated to ensuring that you always receive exceptional haircare and an experience that exceeds your expectations.
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CHANGING OF APPOINTMENT
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Are you still enjoying the freshness of your colour and your previous cut? That's amazing! We kindly request that you inform us prior to your appointment so we can adjust your appointment accordingly. Our stylists have allocated specific time slots for each service and making hanged at your appointment is similar to cancelling an appointment. If a service is dropped at your appointment there will be an additional charge of 50% of the cost of that service added to your invoice. This policy ensures fairness and helps us effectively manage our schedule.